Director, Commercial Operations

New
D
DendreonBiotechnology, Pharmaceuticals
Remote, USAFull-TimeDirector
Salary not disclosed
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Job Details

Experience
8+ years of pharmaceutical, biotechnology, healthcare, or commercial operations experience; 3+ years of people leadership experience.
Required Skills
SalesforceCRM

Requirements

  • Bachelor's degree in Business, Finance, Life Sciences, Analytics, or related field.
  • 8+ years of pharmaceutical, biotechnology, healthcare, or commercial operations experience.
  • 3+ years of people leadership experience.
  • Demonstrated expertise in sales operations, analytics, and commercial performance reporting.
  • Strong understanding of forecasting, territory design, and incentive compensation administration.
  • Experience supporting oncology, specialty pharmaceutical, buy-and-bill, or complex provider-based sales models.
  • Proficiency in managing and optimizing CRM systems.
  • Ability to partner with IT and vendors for system enhancements and process improvements.
  • Strong communication and cross-functional leadership skills.
  • MBA or advanced degree preferred.
  • Experience supporting Market Access, Patient Services, or Commercial Excellence organizations preferred.

Responsibilities

  • Lead day-to-day commercial operations supporting Sales, Marketing, Market Access, and Patient Operations.
  • Develop and maintain operational processes to improve execution efficiency and organizational effectiveness.
  • Manage sales operations including territory alignment, incentive compensation administration, and performance reporting.
  • Oversee the development of commercial dashboards, KPIs, and actionable insights to support leadership decision-making.
  • Serve as the business owner for CRM and commercial technology platforms, driving adoption and system governance.
  • Partner with Finance and commercial leadership to support short and long-range planning, budgeting, and forecasting.
  • Collaborate across functions including IT, Legal, and Compliance to ensure operational excellence and regulatory adherence.
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