Senior Knowledge Management Specialist
New
J
JobgetherInsurance
Based in the United StatesFull-TimeSenior
SalaryAnnual base salary range of $50,600–$95,300
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Job Details
- Experience
- 3+ years of experience in knowledge management, content management, insurance operations, information sharing, or a related discipline
- Required Skills
- SharePointContent managementProcess improvement
Requirements
- Bachelor’s degree in Business, Insurance, Information Science, or a related field, or equivalent professional experience.
- 3+ years of experience in knowledge management, content management, insurance operations, information sharing, or a related discipline.
- Demonstrated experience implementing and sustaining knowledge management practices within a team, department, or organization.
- Familiarity with insurance processes such as underwriting, claims, sales, or related operations is preferred.
- Experience working with knowledge management platforms such as SharePoint, ProNavigator, or comparable solutions is an advantage.
- Strong organizational skills with exceptional attention to detail and the ability to maintain accurate, structured, and governed information.
- Strong analytical, problem-solving, and process-improvement capabilities, with the resourcefulness and persistence to resolve complex challenges.
- Excellent written and verbal communication skills, with the ability to work effectively with colleagues, subject matter experts, customers, and vendors.
- Strong relationship-building and collaboration skills, with an open and inclusive approach to stakeholder engagement.
- Experience delivering training, facilitating discussions, or helping teams adopt new processes and systems.
- Ability to establish high standards of performance while working independently, proactively managing priorities, and driving initiatives through completion.
Responsibilities
- Develop, implement, and maintain a centralized digital knowledge base using a governed knowledge management platform and structured content model.
- Capture, organize, curate, review, and update knowledge content to ensure it remains accurate, relevant, accessible, searchable, and compliant.
- Establish and maintain content standards, taxonomy, metadata, version control, governance processes, and recurring review cadences.
- Partner with subject matter experts across underwriting, product, sales, marketing, customer service, claims, and other functions to document best practices, FAQs, workflows, and regulatory updates.
- Support compliance initiatives by ensuring knowledge resources reflect applicable insurance requirements and help mitigate operational and regulatory risks.
- Identify and address content gaps revealed through quality assurance, training, operational feedback, employee questions, and recurring business themes.
- Prepare structured and governed knowledge assets that can be effectively used by employees, search technologies, and future AI-enabled capabilities.
- Administer and optimize the selected knowledge management platform, such as SharePoint or ProNavigator.
- Train employees on how to access, use, maintain, and contribute to the knowledge base.
- Monitor knowledge-base usage, collect user feedback, analyze effectiveness, and recommend improvements.
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