CRM Lead
New
J
JobgetherMarketing Technology
IndiaFull-TimeLead
Salary4,500,000 - 5,500,000 INR per year
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Job Details
- Experience
- 10+ years
- Required Skills
- PythonJavascriptMachine Learning.NETReact
Requirements
- 10+ years of experience in Microsoft Dynamics 365 CE development and architecture.
- 10+ years of CRM application development using .NET, JavaScript, Python, React, SSIS, and Reporting Services.
- 5+ years of experience as a Microsoft-certified FastTrack Solution Architect for Business Applications.
- At least 2 years of experience using Azure AI services and machine learning for Dynamics 365 CE.
- Proven experience delivering AI-enabled customer service solutions (chatbots, Copilot, virtual assistants).
- Hands-on experience deploying and optimizing Dynamics Contact Center solutions.
- Strong experience with CRM data migration from legacy or non-core systems.
- Proven experience integrating CRM with ERP systems (specifically SAP) and enterprise data repositories.
- Experience integrating payment gateways, digital wallets, and peer-to-peer payment methods.
- Experience with Microsoft Azure DevOps and ADO Testing Module.
- Bachelor's degree in Business Management, Information Systems, or related field (preferred).
- Microsoft MVP recognition in Business Applications or relevant AI certifications are advantageous.
Responsibilities
- Study current and target-state Microsoft Dynamics 365 CE environment to identify optimization opportunities.
- Architect and develop custom Dynamics 365 CE and Power Platform enterprise applications.
- Define technology roadmaps and ensure compliance with architecture standards.
- Lead, assign work to, and mentor a team of CRM and full-stack developers.
- Oversee the delivery of CRM, portal, web application, and customer-service initiatives.
- Provide technical guidance on Microsoft CE, Power Platform, AI, and emerging CX technologies.
- Design and support complex integrations with ERP systems, payment gateways, IVR, and chatbots.
- Manage data migration from legacy systems to Microsoft CRM, ensuring high quality and continuity.
- Apply human-centered design principles to product and solution development.
- Maintain comprehensive technical documentation and lead stakeholder project reporting.
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