Account Manager
New
J
JobgetherB2B Software
Based in the United StatesFull-TimeMiddle
Salary65,000 - 78,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Business DevelopmentSalesforceNegotiationStakeholder managementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 5+ years of experience in customer-facing B2B software sales, ideally with significant exposure to the SMB market.
- Demonstrated ability to manage complex customer relationships end-to-end and deliver measurable commercial and customer outcomes.
- Strong commercial acumen with a proven record of meeting or exceeding revenue, renewal, retention, and expansion targets.
- Excellent communication, negotiation, relationship-building, and stakeholder management skills.
- Strong consultative selling and business development capabilities, with the ability to uncover underlying customer needs and translate them into opportunities.
- Experience working in a software or SaaS sales environment is preferred.
- Strong organizational and prioritization skills, with the ability to effectively manage a large portfolio of accounts and multiple opportunities simultaneously.
- Operational proficiency with CRM platforms such as Salesforce and a strong understanding of data-driven sales practices.
- Growth-oriented mindset, with a willingness to receive feedback, adapt quickly, and continuously improve.
- Ability to work independently and take ownership in a highly distributed, remote environment.
- Willingness and ability to travel occasionally for conferences, customer events, and internal gatherings.
Responsibilities
- Build and strengthen long-term relationships across a portfolio of 600+ existing SMB customers, proactively driving satisfaction, engagement, and retention.
- Serve as a trusted advisor by understanding customer objectives, identifying challenges, and aligning appropriate solutions to their needs.
- Own customer revenue growth through upsell and cross-sell opportunities, increasing account value while delivering meaningful business outcomes.
- Manage renewals, contract discussions, and negotiations, ensuring a smooth and positive customer experience throughout the commercial cycle.
- Develop and manage a pipeline of active opportunities, prioritizing accounts and activities to maximize revenue and expansion potential.
- Partner closely with Customer Engineering and other internal stakeholders to coordinate complex opportunities and deliver effective solutions.
- Address customer questions and concerns, resolve issues proactively, and identify opportunities to improve engagement and overall account health.
- Monitor industry developments, market trends, and competitor offerings to provide informed recommendations and strengthen customer relationships.
- Maintain accurate CRM activity, account information, and sales data while using insights to prioritize activities and inform commercial decisions.
- Manage multiple accounts and competing priorities effectively while maintaining a high standard of customer service and execution.
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