Slovak Speaking Travel Agent
New
M
Mercier Consultancy GroupTourism
Greece. Czechia. Austria. Germany. Hungary. SwitzerlandFull-Time
SalaryCompetitive Monthly Salary; 2 Extra Salaries Per Year in the form of a 13th and 14th salary.
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Job Details
- Languages
- Slovak
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Native or fluent Slovak language skills — both spoken and written — are essential.
- Valid EU passport or relevant documentation confirming the right to work within the EU.
- Genuine passion for the tourism industry and a strong desire to deliver exceptional travel experiences.
- Strong communication, active listening, and problem-solving skills with a professional and courteous demeanour.
- Comfortable working remotely with a reliable internet connection, and self-motivated to maintain productivity in a home-based environment within Greece.
- Basic computer literacy and the ability to navigate online platforms, CRM tools, and booking systems with efficiency.
- Previous experience in a customer service, travel agency, or tourism-related role is highly advantageous.
Responsibilities
- Provide professional, empathetic, and solution-focused support to Slovak-speaking travellers using the Booking.com platform, assisting with reservations, modifications, and cancellations.
- Deliver expert guidance on travel-related enquiries including accommodation options, travel policies, pricing, and platform features within the tourism industry.
- Handle and resolve customer complaints and disputes in a timely, effective, and courteous manner, ensuring a premium travel experience at every touchpoint.
- Collaborate closely with hotels, property managers, and tourism partners listed on Booking.com to facilitate smooth bookings and resolve any service discrepancies.
- Accurately document customer interactions, feedback, and case outcomes using internal CRM and ticketing systems.
- Stay up to date with Booking.com's evolving suite of travel products, promotions, and platform updates in order to provide accurate and current information to customers.
- Identify recurring issues and escalate complex cases to the appropriate departments, contributing to continuous improvement within the tourism support environment.
- Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and quality assurance benchmarks.
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