Sales Support Specialist
New
T
TwilioCommunications/Telecom
Remote - USFull-TimeMiddle
Salary$65,000 - $85,000 (CO, HI, IL, MD, MA, MN, VT, DC); $72,000 - $95,000 (NY, NJ, WA, CA excluding SF Bay area); $78,000 - $105,000 (SF Bay area, CA)
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelCustomer SuccessGoogle SheetsAccount Management
Requirements
- 2+ years of sales operations, Deal Desk, or customer success/account management experience.
- Proficiency with Google Sheets and Excel.
- Experience working within Salesforce CRM.
- Bachelor's Degree or equivalent years of experience.
- Basic understanding of enterprise organization functions.
- Ability to advocate for customers internally with cross-functional stakeholders.
- Extreme attention to detail in written and verbal communications.
- Highly organized with operational excellence in spreadsheet and document creation.
- Proven ability to prioritize and multi-task.
- Collaborative approach and results-driven attitude.
Responsibilities
- Serve as an internal liaison to resolve billing, deal strategy, legal, and security requests.
- Collaborate with stakeholders like Deal Desk, Contracts, and Pre-Sales to ensure accurate paperwork and deal processes.
- Prepare pricing and deal structures using internal tools.
- Create, amend, and execute order forms and proposals.
- Manage CPQ workflows and convert them into customer-facing quotes.
- Conduct account research and prepare materials for sales meetings.
- Maintain team-level trackers for cross-functional challenges and follow up on resolutions.
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