Client Operations Specialist
New
C
ChamberHealthcare
Remote opportunity, ET or CT hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementStakeholder managementAccount ManagementRisk ManagementProcess improvement
Requirements
- Bachelor’s degree.
- 3+ years of client-facing operations, partner implementation, or account management experience within the healthcare industry.
- Strong project management skills, including structured plan development, milestone tracking, and risk management across multiple concurrent initiatives.
- Ability to navigate ambiguity and excel in a fast-paced, evolving startup setting.
- Outstanding verbal and written communication skills across internal leadership and external payer stakeholders.
- High attention to detail with proactive issue identification and resolution capabilities.
Responsibilities
- Lead day-to-day project management for partner implementations, including project plans, workstreams, timelines, milestones, and dependencies.
- Manage intake and documentation for partner requests, ensuring priorities are defined and stakeholders are aligned.
- Prepare partner-facing materials including project plans, presentation decks, meeting notes, and decision logs.
- Facilitate payer meetings to manage deliverables, document decisions, and coordinate follow-up actions.
- Collaborate cross-functionally with Clinical, Operations, Finance, and Legal teams to coordinate implementation workstreams.
- Develop and document the partner implementation playbook, including templates and best practices.
- Track performance against contract commitments and prepare QBR materials and reporting.
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