Client Experience Supervisor
New
A
Anywhere Real EstateReal Estate
Pacific Time US Based Remote, Pacific TimeFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5-7 years business experience; 2-3 years previous supervisory experience strongly preferred.
- Required Skills
- Problem SolvingCustomer serviceProcess improvement
Requirements
- 5-7 years of business experience.
- 2-3 years of supervisory experience (strongly preferred).
- Prior real estate and customer service experience (strongly preferred).
- Demonstrated ability to coach, mentor, and motivate staff to drive team success.
- Proven experience working remotely in a fast-paced, high-volume, paperless environment.
- Strong ability to learn and navigate multiple complex software systems.
- Demonstrated ability to identify and resolve problems thoughtfully while maintaining confidentiality.
- Strong collaboration skills with various departments and leadership levels.
- Adaptability to manage competing demands and willingness to try new processes.
- Excellent verbal and written communication skills.
Responsibilities
- Lead a team of Client Experience Leads by overseeing hiring, interviewing, and onboarding processes.
- Conduct staff orientation and ongoing professional development training.
- Manage team schedules, vacation requests, and timecard approvals.
- Perform annual performance reviews and necessary performance management.
- Serve as the primary point of contact for client experience services within an assigned market.
- Resolve deal escalations and customer complaints effectively and in a timely manner.
- Collaborate with field leadership to increase agent service adoption rates and build service awareness.
- Evaluate and improve operational procedures through data analysis and feedback collection.
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