Client Experience Specialist
New
P
Pyramid HealthcareBehavioral Healthcare
RemoteFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceTime ManagementCRM
Requirements
- High School Diploma or equivalent.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills.
- Proficiency with Microsoft Office applications.
- Associate's or Bachelor's degree preferred.
- Experience in customer service, healthcare, behavioral health, or call center operations preferred.
- Experience working with confidential information preferred.
- Familiarity with CRM, database, or case management systems preferred.
Responsibilities
- Manage a high volume of inbound calls and online service requests.
- Provide exceptional customer support to EAP clients and providers.
- Establish trusting, professional relationships with clients and vendors.
- Identify client needs and connect individuals to appropriate resources.
- Deliver timely follow-up and ensure resolution of client concerns.
- Assess situations, determine appropriate referrals, and coordinate with providers.
- Maintain accurate client records and ensure compliance with company policies.
- De-escalate client and provider concerns professionally.
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