Outbound Patient Enrollment Specialist
New
C
CadenceHealthcare Services
This position is remote and based in the United States., Eastern, Central, or Mountain TimeFull-Time
Salary$20-$23/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $60K-$70K.
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Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Prior experience conducting high-volume outbound calls.
- Strong communication and problem-solving skills.
- Ability to address patient concerns and provide clear information.
- Knowledge of HIPAA and patient confidentiality standards.
- Working knowledge of CRM platforms.
- Experience managing a call pipeline.
- Experience with AI tools (such as Claude and Google Gemini).
- Ability to thrive in an environment based on trust and constructive feedback.
Responsibilities
- Communicate program details, benefits, outcomes, and patient responsibilities clearly.
- Facilitate virtual patient enrollments and schedule follow-up appointments with the care team.
- Build rapport and trust with patients to nurture lasting relationships.
- Follow established scripts to meet quality assurance standards while adapting to connect authentically.
- Maintain high-quality interactions while achieving productivity targets.
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