Enrollment Counselor - Global Online Enrollment
New
J
JobgetherHigher Education
Based in the United States, 9:30 AM to 6:30 PM Mountain TimeFull-TimeMiddle
Salary22.28 USD per hour
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Job Details
- Experience
- At least two years
- Required Skills
- Microsoft OfficeTime ManagementCRM
Requirements
- At least two years of experience in college or university admissions, sales, public relations, corporate development, marketing, or a related field.
- A bachelor's degree is preferred but not required.
- Proven ability to achieve enrollment, sales, or other performance-based goals using structured and effective engagement techniques.
- Previous inbound or outbound telesales, call center, admissions, or recruitment experience is preferred.
- Excellent verbal and written communication skills, with the ability to communicate persuasively and build strong relationships over the phone.
- Strong organizational and time-management abilities, with the capacity to manage multiple prospects, deadlines, and priorities simultaneously.
- Demonstrated ability to work effectively both independently and as part of a collaborative team.
- Comfortable working in a target-driven environment and using consultative selling and closing techniques.
- Proficiency with Microsoft Windows, Outlook, Word, Excel, PowerPoint, and Project.
- Familiarity with admissions software, CRM platforms, or contact management systems is preferred.
- Ability to work the required schedule of 9:30 AM to 6:30 PM Mountain Time, plus a Saturday shift on a six-week rotation.
- Comfortable working remotely while maintaining a high level of productivity, responsiveness, and engagement.
Responsibilities
- Guide prospective adult and graduate students through the admissions and enrollment process using consultative counseling, relationship-building, and effective sales techniques.
- Conduct frequent inbound and outbound phone calls and follow-up communications with prospective students and, when appropriate, their family members.
- Understand prospective students' educational goals, needs, and circumstances and clearly communicate how available programs can support their objectives.
- Explain program offerings, admissions requirements, educational pathways, and the value of pursuing online higher education.
- Build trust with prospective students through personalized, responsive, and professional communication throughout the enrollment journey.
- Achieve and exceed monthly enrollment goals by applying proven recruitment, tele-sales, and closing techniques.
- Monitor enrollment activity and individual performance against established goals, proactively adjusting strategies to improve results.
- Maintain accurate records of calls, emails, tasks, and prospect interactions within CRM and admissions systems.
- Provide daily and weekly activity reporting to leadership, including recruiting and enrollment performance metrics.
- Collaborate effectively with admissions, academic, and other university teams to support the enrollment, retention, and service of online adult and graduate students.
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