Enrollment & Support Specialist
New
S
Singapore Math Classes & CampsEducational Tutoring
United States, US Shift (4am - 12pm PHST / 3pm - 11pm CST)Part-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Google WorkspaceCRMCustomer support
Requirements
- Bachelor’s degree in a related field (education, business, sales, customer service) is preferred.
- Strong interpersonal skills.
- Excellent spoken and written English communication skills.
- Enthusiasm for education and a passion for helping students succeed.
- Excellent listening skills and the ability to address parent concerns effectively.
- Prior experience in sales, educational counseling, or customer service is a plus.
- Ability to work independently and as part of a team.
- Goal-oriented and results-driven.
- Work during US Shift (4am - 12pm PHST / 3pm - 11pm CST).
- Strong organizational, task prioritization, and time & energy optimization skills.
- Proficiency in Google Workspace, CRM, and AI tools or similar software.
- Attention to detail and problem-solving abilities.
Responsibilities
- Manage the lead nurture sales pipeline via CRM software.
- Conduct live video consultation sessions with parents and their kids.
- Facilitate the child’s assessment session during consultation calls.
- Address parents’ questions about pricing, schedules, tutors, and curricula.
- Ensure a smooth enrollment process for parents interested in our programs.
- Answer customer support queries via our ticket management system.
- Facilitate communication between parents, students, and tutors.
- Manage billing and financial data.
- Maintain utmost discretion and privacy of sensitive data and information.
- Come up with solutions to problems as they arise.
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