Support Specialist - NY Bangla Bilingual
New
A
ACD ConnectContact Center Services
Unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role., ESTFull-TimeMiddle
Salary$21.00 – $23.00 per hour
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Job Details
- Languages
- Bangla and English
- Experience
- Minimum 2 years of call center customer service experience
- Required Skills
- Active listeningCustomer support
Requirements
- Fluency in Bangla (Bengali) and English, with clear written and verbal communication skills.
- Minimum 2 years of call center customer service experience.
- Ability to work independently in a fully remote setting.
- Must possess a PC or Laptop running Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets).
- Must possess a USB headset for call clarity and noise cancellation.
- Must possess a webcam for on-camera training and meetings.
- Must provide reliable broadband internet (minimum 25 Mbps download / 10 Mbps upload).
- High attention to detail and comfort with technology.
- Mandatory 4-week training attendance (Monday–Friday, 9:00 AM – 5:00 PM EST).
- Must reside in New York State.
Responsibilities
- Deliver professional, high-quality customer support via phone, chat, email, and SMS.
- Resolve customer inquiries with accuracy, empathy, and efficiency.
- Navigate multiple systems and tools to document interactions in real time.
- Follow client protocols and maintain strict data privacy and compliance standards.
- Contribute to a positive, accountable, and team-oriented remote environment.
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