Support Specialist - Urdu, Arabic, or Italian Bilingual
New
A
ACD ConnectCustomer Support
Unable to hire internationally or outside of New York State for this role, ESTFull-TimeEntry
Salary$21.00 – $23.00 per hour
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Job Details
- Languages
- English, Urdu, Arabic, Italian
- Experience
- 2 years
- Required Skills
- Customer support
Requirements
- Minimum 2 years of call center customer service experience.
- Fluency in English (required).
- Fluency in Urdu, Arabic (Modern Standard), or Italian (required).
- Residency in New York State (required).
- Ability to work independently in a fully remote setting.
- Must provide Windows 10 or 11 PC/laptop (no Macs, Chromebooks, or tablets).
- Must provide a USB headset for call clarity.
- Must provide a webcam for training and meetings.
- Reliable broadband internet (minimum 25 Mbps download / 10 Mbps upload).
- Availability for mandatory 4-week training: Monday – Friday, 9:00 AM – 5:00 PM EST.
Responsibilities
- Deliver professional, high-quality customer support via phone, chat, email, and SMS.
- Resolve customer inquiries with accuracy, empathy, and efficiency.
- Navigate multiple systems and tools to document interactions in real time.
- Follow client protocols and maintain strict data privacy and compliance standards.
- Contribute to a positive, accountable, and team-oriented remote environment.
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