Support Specialist - NY Mandarin Bilingual
New
A
ACD ConnectContact Center
Unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role., ESTFull-TimeMiddle
Salary$21.00 – $23.00 per hour
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Job Details
- Languages
- Standard Mandarin (Putonghua), English
- Experience
- Minimum 2 years of call center customer service experience
- Required Skills
- Active listeningCustomer support
Requirements
- Fluency in Standard Mandarin (Putonghua) and English (written and verbal)
- Minimum 2 years of call center customer service experience
- Ability to work independently in a fully remote setting
- Strong communication and active listening skills
- High attention to detail and comfort with technology
- Must be a resident of New York State
- Reliable broadband connection (minimum 25 Mbps download / 10 Mbps upload)
- Own a PC or Laptop running Windows 10 or 11
- Own a USB headset for call clarity
- Own a webcam for training and meetings
Responsibilities
- Deliver professional, high-quality customer support via phone, chat, email, or SMS
- Resolve customer inquiries with accuracy, empathy, and efficiency
- Navigate multiple systems and tools to document interactions in real time
- Follow client protocols and maintain strict data privacy and compliance standards
- Contribute to a positive, accountable, and team-oriented remote environment
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