Support Specialist - NY Spanish Bilingual
New
A
ACD ConnectContact Center Services
Unable to hire internationally or outside of New York State for this role. All applicants must provide documentation verifying identity and New York residency upon hire or offer of employment. Employees must remain within New York State while employed in this role., ESTFull-TimeMiddle
Salary$21.00 – $23.00 per hour
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Job Details
- Languages
- Spanish, English
- Experience
- Minimum 2 years
- Required Skills
- Communication SkillsActive listeningCustomer support
Requirements
- Fluency in Spanish and English (required)
- Minimum 2 years of call center customer service experience
- Strong communication and active listening skills
- Ability to work independently in a fully remote setting
- High attention to detail and comfort with technology
- Must be a resident of New York State
- PC or Laptop running Windows 10 or 11 (No Macs, Apple devices, Chromebooks, or tablets)
- USB Headset for call clarity and noise cancellation
- Webcam for training and team meetings
- Reliable broadband internet (minimum 25 Mbps download / 10 Mbps upload)
Responsibilities
- Deliver professional, high-quality customer support via phone (and potentially chat/email/SMS)
- Resolve customer inquiries with accuracy, empathy, and efficiency
- Navigate multiple systems and tools to document interactions in real time
- Follow client protocols and maintain strict data privacy and compliance standards
- Contribute to a positive, accountable, and team-oriented remote environment
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