Call Center Representative
S
SagoMarket Research
United StatesTemporaryEntry
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeCommunication SkillsCustomer serviceTime ManagementMultitaskingData entry
Requirements
- High School Diploma or equivalent required.
- Previous customer service, call center, recruiting, or administrative experience preferred.
- Experience interacting with customers or participants via phone, email, and text preferred.
- Strong verbal and written communication skills.
- Strong computer, data entry, and typing skills.
- Proficiency in Microsoft Office applications.
- Ability to navigate multiple systems simultaneously.
- Strong organizational skills with the ability to multitask and manage competing deadlines.
- Ability to work independently and collaboratively to achieve project goals.
- Detail-oriented with a commitment to accuracy and quality.
- Demonstrates ownership, accountability, and a sense of urgency.
Responsibilities
- Conduct outbound recruitment calls, participant reminders, and structured surveys.
- Respond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence.
- Create a positive, respectful, and engaging participant experience that reflects Sago Team values.
- Accurately document participant information, responses, and recruitment activities in company systems.
- Maintain an understanding of study objectives, screening criteria, methodologies, and relevant study topics.
- Monitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines.
- Collaborate with team members to share best practices, solve challenges, and drive continuous improvement.
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