Educational Coordinator

British Columbia, Canada. Toronto, Ontario, Canada. Nova Scotia, CanadaFull-Time

Salary not disclosed

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Job Details

Languages: English
Required Skills: Microsoft OfficeCustomer serviceEnglish communicationGoogle WorkspaceAccount ManagementCRM

Excellent verbal and written English communication skills.
Reliable high-speed internet, working webcam, and headset/microphone for virtual meetings.
Comfortable learning and using multiple software platforms, specifically Google Workspace or Microsoft Office.
Strong organizational skills and ability to manage multiple priorities independently.
Some experience in an educational setting such as a school or tutoring center.
Demonstrated ability to be organized, reliable, and composed under pressure.
Prior experience in a remote or virtual role is strongly preferred.
Customer service, account management, or client-facing experience is preferred.
Bachelor's degree is preferred but not required.
Experience with special education, IEPs, or students with disabilities is strongly preferred.
Bilingual English/Spanish is considered a plus.

Serve as the primary relationship manager for a caseload of families by building trust and acting as the main point of contact.
Conduct intake calls with new families and set expectations clearly and confidently.
Build and manage class schedules across multiple students, teachers, and platforms.
Communicate proactively with families regarding scheduling, student progress, and concerns via phone, video, and written correspondence.
Monitor student progress and escalate concerns to appropriate specialists.
Coordinate with instructors to ensure tutoring sessions run smoothly.
Navigate multiple software systems daily including scheduling platforms, spreadsheets, and CRM tools.
Support basic oversight of IEP and 504 accommodation compliance.

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