Customer Value Architect
M
MixpanelProduct Analytics
Location: Remote, US (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 - 4 years
- Required Skills
- Artificial IntelligenceProduct AnalyticsData modelingCustomer SuccessLLMAccount Management
Requirements
- 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts.
- Track record of building relationships across a range of stakeholders, from business partners to technical teams.
- Ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders.
- Growing experience connecting product usage to customer outcomes and ROI.
- Comfort supporting adoption plans that tie daily work to a customer's larger goals.
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
- Collaborative approach to working across account teams and internal partners to move plans forward.
- Good judgment for prioritizing which accounts and actions need attention first.
Responsibilities
- Help own the value plan for accounts in your book, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
- Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
- Support discovery on customer priorities and pain points, and turn what you learn into adoption plan updates.
- Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing adoption evidence that supports both.
- Help lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how a customer uses Mixpanel.
- Monitor usage and health signals and support business reviews that surface what's working, deepen adoption, and catch risk early.
- Spot underused features and contracted capabilities, and turn them into recommendations for the customer.
- Triage product questions and issues, solving what you can and routing the rest to the right team.
- Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
- Coordinate with GTM, Product, and Engineering on escalations, and share what you learn with the broader Customer Value Architects team.
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