Outside Account Manager
New
D
DoorDash, Inc.Technology, Logistics
Charlotte, NC; Atlanta, GAFull-TimeMiddle
Salary102,000 - 150,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years
- Required Skills
- Data AnalysisSalesforceTableauCustomer SuccessAccount Management
Requirements
- 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
- Proven track record of driving measurable growth and retention across the majority of a book of business
- Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
- Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
- Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
- Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations
- Collaborative mindset with experience serving as a trusted partner and informal mentor within a team
Responsibilities
- Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
- Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success
- Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
- Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
- Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception
- Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation
- Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives
- Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers
View Full Description & ApplyYou'll be redirected to the employer's site
