Lead Merchant Success Manager
New
S
ShipBobEcommerce Fulfillment
Remote in these states:AL,AZ, CA, CO,FL, GA, KS, KY, IA, ID, IL, IN,LA,MA, ME, MI,MN, MO, NC, NH, NJ, NV, NY, OH,OK,OR, PA, RI, SC, TN, TX,UT,VA, VT, WA, WIFull-TimeLead
Salary$101,250 - $168,750
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Job Details
- Experience
- 8–10 years
- Required Skills
- Microsoft Office SuiteAccount ManagementData analytics
Requirements
- 8–10 years of experience in account management, sales, or merchant services in a related industry.
- Ecommerce experience highly preferred.
- Demonstrated track record of leading business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives.
- Demonstrated ability to negotiate and close complex contractual partnership deals.
- Solid consultative selling skills with the ability to build trusted, executive-level client relationships.
- Excellent conflict resolution abilities and negotiation experience.
- Advanced written and verbal communication skills.
- Comfort operating in a fast-paced, high-growth environment.
- Advanced experience in Microsoft Office Suite.
- Willingness to travel up to 15% of the time.
Responsibilities
- Manage a high-revenue book of business, driving growth and long-term retention across your merchant portfolio.
- Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience.
- Source and close expansion deals within your merchant book of business.
- Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants.
- Partner cross-functionally with internal stakeholders to continuously improve the merchant experience.
- Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies.
- Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business.
- Apply data and analytics to inform decisions, identify trends, and recommend strategic actions.
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