Manager, Global Benefits
New
G
G-PSaaS / Global Employment
Remote-first teamsFull-TimeManager
SalaryCompetitive compensation and benefits; eligible for an annual bonus dependent on individual and company performance.
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Job Details
- Required Skills
- Data AnalysisOperations ManagementProcess improvementCustomer support
Requirements
- Strong experience in operational workflows with a proven track record of streamlining fragmented processes.
- Strong analytical skills with a focus on data accuracy and reconciliation.
- Excellent communication and problem-solving skills for handling customer-facing escalations and inquiries.
- Exceptional cross-functional partnership skills.
- Knowledge of benefits management.
Responsibilities
- Streamline current benefits operations workflows into centralized, efficient, and scalable processes.
- Define, document, and maintain standard operating procedures (SOPs) and workflows for all benefits operations.
- Oversee data management and reconciliation for professionals.
- Manage benefits enrollment, changes, and terminations, including manual support where automation fails.
- Handle general inquiries and resolve complex benefits issues and escalations for customers and professionals.
- Ensure the accuracy of billing data and capture payroll/billing data for renewals in the platform.
- Collaborate with Product on benefit plan offering changes in the customer-facing system.
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