Executive & Social Media Escalations Specialist
O
OscarHealth Insurance
Arizona; Florida; Georgia; or TexasFull-TimeMiddle
Salary$46,202.40 - $60,640.65 per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Operations ManagementMicrosoft OfficeAnalytical SkillsWritten communicationGoogle Workspace
Requirements
- 2+ years previous work experience in production based environment
- 2+ years quantitative or analytical skills focused on solving problems
- High school diploma or GED
- 2+ years of experience drafting written communications for executive-level audiences
- Proven ability to convey complex information with appropriate tone
- Bonus: Bachelor's Degree
- Bonus: Advanced Google Suite or Microsoft Office capabilities
- Bonus: Advanced Operations Certificate (Lean Six Sigma or similar)
- Bonus: Previous project oversight experience
- Bonus: Proficiency navigating and working in multi-system environment
- Bonus: Prior career practice relating to conflict management and providing feedback to others
Responsibilities
- Manage and resolve high-visibility executive level complaints with urgency and professionalism.
- Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
- Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
- Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
- Be the primary liaison to strengthen feedback loops and track new member and provider trends.
- Provide direct guidance to Service Operations representatives across multiple communication channels.
- Ensure compliance with all applicable laws and regulations.
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