Senior Product Owner - Brokerage Technology Team
New
J
JobgetherHealthcare Technology
Based in the United States, standard U.S. business operationsFull-TimeSenior
SalaryAnnual base salary range of approximately $94,900–$130,500
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Job Details
- Experience
- 5+ years
- Required Skills
- AgileSalesforceSCRUMJiraRESTful APIsConfluenceCRM
Requirements
- 5+ years of experience as a Product Owner or in a comparable product management role.
- Strong hands-on knowledge of Salesforce and Genesys Cloud CX.
- Experience supporting Medicare sales operations, preferably within an FMO or brokerage environment.
- Understanding of carrier-agnostic workflows and CMS compliance requirements.
- Demonstrated ability to manage product roadmaps, backlogs, user stories, releases, and Agile delivery.
- Strong stakeholder management and communication skills across technical and non-technical teams.
- Experience with Agile/Scrum methodologies and tools such as Jira and Confluence.
- Technical understanding of APIs, integrations, and cloud-based contact center architecture.
- Ability to work effectively in a remote environment and collaborate during standard U.S. business operations.
- Ability to maintain a dedicated, interruption-free workspace and reliable internet connection.
Responsibilities
- Define and execute the product vision, strategy, roadmap, and backlog for the Medicare contact center technology ecosystem.
- Prioritize initiatives based on customer experience, agent productivity, and strategic business value.
- Serve as the key liaison between business stakeholders, technology teams, and external vendor partners.
- Oversee the configuration, integration, and optimization of Genesys Cloud CX, including IVR and omnichannel capabilities.
- Drive the evolution of Salesforce CRM across sales, enrollment, and agent management processes.
- Facilitate Agile delivery, remove roadblocks, and manage cross-functional dependencies.
- Ensure telephony and CRM solutions meet CMS, Medicare, and internal regulatory governance requirements.
- Establish KPIs and reporting frameworks to measure operational performance and agent effectiveness.
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