Senior Account Manager, SaaS
New
J
JobgetherSaaS
Remote work opportunity within the United States.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years of experience as an Account Manager or Customer Success Manager supporting SaaS products; 3+ years of professional experience within the SaaS industry.
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 5+ years of experience as an Account Manager or Customer Success Manager supporting SaaS products.
- 3+ years of professional experience within the SaaS industry.
- Excellent written and verbal English communication skills.
- Strong customer orientation with experience in customer-facing roles.
- Proven problem-solving abilities to improve customer satisfaction and business outcomes.
- Strong interpersonal intelligence and ability to map organizational decision-making structures.
- Strong analytical and data interpretation skills to generate actionable insights.
- Results-oriented mindset with persistence and accountability.
- High technical aptitude and solid understanding of technology and SaaS environments.
- Familiarity with CRM platforms, Salesforce preferred.
Responsibilities
- Own the full post-sales customer lifecycle, including onboarding, enablement, adoption, product demonstrations, renewals, and ongoing account growth.
- Identify, prioritize, negotiate, and close upsell and cross-sell opportunities across new and existing customer accounts.
- Manage SaaS renewals and negotiate contract terms while protecting customer relationships and supporting revenue targets.
- Develop comprehensive account plans connecting customer priorities and challenges with value justification, benchmarking, ROI data, and growth opportunities.
- Establish structured engagement cadences through regular check-ins, QBRs, EBRs, and executive meetings to review adoption, success metrics, strategic priorities, and action plans.
- Build multi-threaded relationships across customer organizations, from day-to-day users to senior executives and economic buyers, reducing dependency on individual contacts.
- Monitor customer strategies, technology priorities, competitive landscapes, public information, and industry trends to identify potential risks and growth opportunities.
- Proactively identify customer needs, risks, and issues while coordinating with internal teams across billing, support, product, and other functions to drive timely resolution.
- Gather customer feedback through structured conversations, interviews, and surveys, while continuously developing strong product and industry expertise.
- Act as a trusted advisor and subject matter expert, helping customers maximize the value and adoption of the technology platform.
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