Client Success Manager
J
JobgetherHealthcare
Based in the United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 6 years
- Required Skills
- Data AnalysisSalesforceStakeholder managementChange ManagementLookerAccount ManagementRelationship management
Requirements
- Bachelor’s degree.
- At least 6 years of experience in healthcare-focused customer success, account management, relationship management, or a closely related field.
- Strong understanding of healthcare systems and provider workflows, preferably within oncology, hematology, bone marrow transplantation, or cellular therapy.
- Demonstrated success managing high-volume account portfolios and developing strategic relationships with healthcare professionals.
- Experience engaging and influencing stakeholders across different levels of healthcare organizations.
- Proficiency with CRM platforms such as Salesforce.
- Proficiency with data visualization or reporting platforms such as Looker.
- Strong analytical capabilities, with the ability to interpret engagement and performance data and translate insights into practical actions.
- Excellent communication, presentation, relationship-building, and influencing skills.
- Ability to influence without direct authority and coordinate effectively across cross-functional teams.
- Strong change management skills and the ability to navigate ambiguity.
- Highly independent, organized, adaptable, and proactive, with the ability to manage competing priorities.
Responsibilities
- Serve as the primary point of contact for hematology and oncology practices following onboarding, developing trusted and lasting provider relationships.
- Lead proactive, data-informed engagement across a national portfolio of practices to increase provider activation, adoption, and utilization of available services.
- Segment and prioritize practices based on opportunity, potential impact, practice characteristics, geographic factors, and patient population needs.
- Coordinate with medical science, clinical operations, marketing, sales enablement, and patient and provider services teams to deliver a consistent and effective provider experience.
- Lead virtual and occasional in-person presentations for providers and care teams, facilitating implementation discussions and supporting integration of services into existing workflows.
- Capture and communicate provider needs, feedback, and insights to internal stakeholders to inform program improvements and broader organizational strategy.
- Maintain accurate and timely account information, engagement activity, and documentation in Salesforce and other relevant platforms.
- Use dashboards, engagement data, reporting tools, and performance metrics to prioritize outreach, evaluate results, and identify emerging trends.
- Translate data into actionable recommendations and communicate insights to internal leaders and cross-functional stakeholders.
- Contribute to the continuous improvement of the engagement model by identifying best practices, optimizing processes, and developing scalable solutions.
View Full Description & ApplyYou'll be redirected to the employer's site
