Chargeback Analyst I
New
Q
QodeFinancial Services
Remote (candidates must reside within approved states; California and Hawaii are not eligible), Schedules available between 7:00 AM – 3:30 PM, 7:30 AM – 4:00 PM, 8:00 AM – 4:30 PM, and 8:30 AM – 5:00 PM (Monday through Friday).ContractEntry
Salary17.75 USD per hour
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Job Details
- Experience
- Minimum of one (1) year of customer service experience.
- Required Skills
- Microsoft ExcelAnalytical SkillsCustomer service
Requirements
- Minimum of one year of customer service experience.
- One year of experience in payments, financial services, banking operations, or card processing preferred.
- General knowledge of payment card networks and dispute resolution processes preferred.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to prioritize work independently and meet deadlines in a remote environment.
- Strong attention to detail and commitment to accuracy.
- Reliable attendance and dependability.
Responsibilities
- Review and research cardholder dispute and fraud claims received from customers, financial institutions, and internal teams.
- Investigate transactions, validate supporting documentation, and establish dispute cases in accordance with regulatory and industry guidelines.
- Process chargebacks and recovery activities within required timelines.
- Manage cases through the full dispute lifecycle, including review of merchant responses and escalation actions when necessary.
- Maintain accurate records, correspondence, and case documentation while ensuring confidentiality and compliance.
- Respond to inbound and outbound inquiries related to dispute cases and provide clear, professional communication to all parties involved.
- Monitor workflow trends and identify opportunities for process improvements.
- Maintain a high level of productivity, accuracy, and attention to detail while working in a fast-paced remote environment.
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