Director, Consumer Insights
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Ashley DigitalE-commerce, Retail
Location: Remote (USA)Full-TimeDirector
Salary150,000 - 180,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Market Research
Requirements
- 8+ years of experience in consumer insights, market research, UX research, strategy, product marketing, or customer experience.
- Proven experience designing and executing custom research, including surveys, panels, and concept testing.
- Experience synthesizing multi-source data into actionable insight storytelling.
- Fluency with AI-enabled research and knowledge management tools.
- Strong track record of influencing across a matrixed organization.
- Experience in people management with a high-ownership mindset.
- Ability to communicate complex findings to stakeholders with varying levels of research fluency.
- Comfortable operating with limited resources and incomplete data.
- Bachelor's degree preferred.
- Ability and willingness to travel to company on-site meetings in Tampa, FL.
Responsibilities
- Establish Ashley's insights capability as a practical force in product, marketing, retail, and customer experience decisions.
- Design and manage learning plans and custom research initiatives, including survey instruments, discussion guides, and analysis frameworks.
- Synthesize research data, customer feedback, and business inputs to develop implications for decision-ready presentations.
- Build relationships across functions to demonstrate the practical business impact of insights.
- Own the insights repository and knowledge hub, including AI-enabled synthesis workflows.
- Create a disciplined intake and prioritization process for insights work.
- Manage and develop one direct report through coaching and quality review.
- Translate complex research into sharp, commercially useful takeaways for varying audiences.
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