Senior Customer Enablement & Value Realization Manager
New
N
NcontractsFinTech SaaS
RemoteFull-TimeSenior
Salary$100K - $140K; $100K – $140K • Offers Bonus
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Job Details
- Experience
- 5+ years
- Required Skills
- Coaching
Requirements
- 5+ years in customer success enablement, sales enablement, or a hybrid coaching/training role in B2B SaaS.
- Direct experience with call intelligence tools (e.g., Gong) for coaching.
- Excellent written and verbal communication skills.
- Demonstrated ability to create materials focused on client value rather than feature descriptions.
- Experience building certification or training programs that include practice, rehearsal, and sign-off.
- Strong facilitation and coaching skills with the ability to provide direct feedback.
- Proven ability to translate product roadmaps into clear, plain-language talk tracks.
- Financial services or regulated industry experience is preferred.
Responsibilities
- Build and maintain talk tracks and messaging guides to help CSMs communicate solution value.
- Develop and administer a talk track certification program, including training, rehearsal, and sign-off.
- Review Gong call recordings to identify coaching needs and refine messaging.
- Deliver structured coaching and feedback to individual client-facing team members.
- Partner with Product Marketing and Product teams to translate roadmaps and releases into CSM-ready content.
- Collaborate with CS Ops to utilize ChurnZero data for targeted messaging delivery.
- Define and track training effectiveness metrics including certification and talk track adoption.
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