General Application
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Roseboro HoldingsBusiness Services
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisProblem SolvingCustomer serviceAccount Management
Requirements
- 5+ years of professional experience in a customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Good attention to detail and organizational skills
- Bachelor’s degree in business, communications, or a related field
- Master’s degree in a related field is preferred
- Ability to collect, track, and analyze large amounts of data
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to build rapport and collaborate with others within the company and externally
Responsibilities
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with the internal team to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings
- Take inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Identify upsell, cross-sell, and renewal opportunities and communicate with the executive team regularly
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