Account Operations Manager (Central Region)

New

Location: Remote (WFH), CSTFull-TimeManager

Salary$101,600 - 152,400

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Job Details

Experience: Bachelors + 7 years or Masters + 5 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry.
Required Skills: EHRHIPAAAccount Management

Bachelors degree with 7+ years of experience OR Masters degree with 5+ years of experience in healthcare operations, customer service, account management, or diagnostics/biotech.
Demonstrated understanding of HIPAA requirements.
Familiarity with EMR/EHR systems and LIS platforms.
Experience navigating complex workflows in academic, community, or integrated delivery network healthcare organizations.
Proven ability to work in a team environment and influence outcomes in a matrixed organization.
Strong attention to detail and data entry skills.
Ability to autonomously and proactively manage multiple tasks.
Effective professional communication skills for engagement with cross-functional partners and external customers.
Ability to travel (15-20%).

Manage institution-specific onboarding requirements and develop customized workflows tailored to each account’s operational and clinical needs.
Lead virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integrations.
Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support workflow implementation.
Partner with sales, field medical, reimbursement, digital health, and customer operations to ensure cohesive execution of account strategies.
Support EMR integration efforts and facilitate cross-functional training for operational readiness.
Analyze trends and monitor account performance metrics to inform operational strategies and improvements.

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