Technical Account Management (TAM) Leader
New
S
SupabaseCloud Infrastructure
We hire globally. We believe you can do your best work from anywhere.Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- GrafanaPostgresHubSpotNotion
Requirements
- Background in engineering, SRE, or technical consulting.
- Track record of leading and coaching a technical, customer-facing team.
- Deep technical expertise in database internals, scalability, security, and infrastructure tradeoffs.
- Proven judgment in portfolio-level coverage and prioritization across 100+ accounts.
- Experience in high-severity incident management and multi-stakeholder coordination.
- Ability to communicate complex technical patterns and portfolio health to executives.
- Experience with account planning, QBR processes, and escalation handling.
- Strong cross-functional influence across product, engineering, and sales departments.
Responsibilities
- Hire, coach, and develop individual TAMs to ensure proactive technical partnership.
- Manage and optimize the coverage model for over 120 named accounts and partner-mapped accounts.
- Ensure consistent technical health, risk tracking, and architecture understanding across the entire portfolio.
- Act as the escalation layer for high-impact or complex technical issues across the customer book.
- Represent the aggregated voice of the customer to the engineering and product teams to prioritize feature gaps and fixes.
- Partner with Sales and Success leadership to protect and improve NRR through strategic account management.
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