Support Operations Specialist
New
O
OneImagingHealthcare Technology
RemoteFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years of experience
- Required Skills
- Google WorkspaceNetworking
Requirements
- 1+ years of experience in an IT helpdesk, service desk, or technical support role.
- Foundational knowledge of computer systems, operating systems (Windows and macOS), and basic networking concepts.
- Experience with a ticketing system (Linear, Jira, ServiceNow, or similar).
- Familiarity with Google Workspace or Microsoft 365 administration.
- Strong written and verbal communication skills.
- Excellent organization, prioritization, and time-management skills.
- High school diploma or GED required; associate's degree in IT or related field preferred.
- CompTIA A+, ITIL Foundations, or equivalent certification preferred.
- Experience supporting a healthcare or other regulated environment preferred.
- Experience with Google Endpoint Management or MDM preferred.
- Familiarity with Slack administration preferred.
Responsibilities
- Serve as the first point of contact for employee technology requests submitted via Slack, email, and chat.
- Triage, prioritize, and dispatch incoming tickets in Linear, resolving Tier 1 issues directly and escalating complex issues.
- Troubleshoot common end-user issues including account access, hardware, mobile device access, and core business applications.
- Administer user accounts and access within Google Workspace, including onboarding/offboarding.
- Support mobile device access and endpoint management.
- Document resolutions, build and maintain knowledge base articles, and contribute to standardizing support processes.
- Assist with hardware provisioning, imaging, deployment, and inventory tracking.
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