Director, Consumer Insights
New
A
Ashley DigitalE-commerce, Furniture
You must reside and be authorized to work within the United States.Full-TimeDirector
Salary150,000 - 180,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Stakeholder managementMarket Research
Requirements
- 8+ years in consumer/customer insights, market research, UX research, strategy, product marketing, or customer experience.
- Proven experience designing and executing custom research (surveys, panels, concept testing, qualitative and quantitative methods).
- Ability to synthesize multi-source data into insight storytelling and executive recommendations.
- Fluency with AI-enabled research and knowledge management tools.
- Strong track record influencing across a matrixed organization.
- People management experience with a high-ownership mindset.
- Director-level experience preferred.
- Bachelor's degree preferred.
- Able and willing to travel to company on-site meetings in Tampa, FL.
Responsibilities
- Establish Ashley's insights capability as a practical force in product, marketing, retail, and customer experience decisions.
- Design and manage learning plans and custom research initiatives, including survey instruments, discussion guides, and analysis frameworks.
- Synthesize research data, customer feedback, and business inputs into decision-ready presentations.
- Build cross-functional relationships to demonstrate the business impact of insights.
- Own and maintain the insights repository, including searchable findings and AI-enabled synthesis workflows.
- Create a disciplined intake and prioritization process for research work.
- Manage and develop one direct report.
- Translate complex data into sharp, memorable, and commercially useful storytelling.
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