Service Consultant
F
FirstupSaaS, Enterprise Software
Remote - UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Three or more years of experience
- Required Skills
- Project ManagementRESTful APIsSaaS
Requirements
- Bachelor's degree in a tech-related field or equivalent experience.
- 3+ years of experience in client-facing roles like Solutions or Implementation Consultant within a SaaS organization ($100M+ ARR).
- Experience managing complex customer implementations or onboarding programs from kickoff to launch.
- Strong project management skills, including managing multiple concurrent implementations, timelines, and dependencies.
- Experience with Enterprise SaaS applications and software solutions.
- Familiarity with API, Authentication, and integration concepts.
- Familiarity with data and privacy laws such as GDPR and CCPA.
- Ability to communicate complex technical concepts to non-technical audiences.
- Strong stakeholder management and conflict resolution skills.
- Ability to travel up to 25%.
Responsibilities
- Develop and maintain expertise with the Firstup platform to tailor product configuration to customer needs.
- Lead end-to-end onboarding and implementation, coordinating activities, milestones, and dependencies.
- Serve as the primary customer point of contact, managing risks, blockers, and project communication.
- Create comprehensive implementation documentation, project plans, and training materials.
- Guide customers through product configuration, authentication setup, and system integrations (HRIS).
- Provide technical support for authentication, data integration, email delivery, and mobile app functionality.
- Partner with customers to assess launch readiness and manage the transition to ongoing customer management.
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