Lead Manager, Salesforce Administration & Support
New
M
Make-A-Wish AmericaNon-profit
Remote positions are open to applicants based anywhere in the continental U.S.Full-TimeManager
Salary84,000 - 92,400 USD per year
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Job Details
- Experience
- 5+ years of total experience with 2+ years of experience as a Salesforce.com super user or junior administrator.
- Required Skills
- Product ManagementCI/CDDevOpsGitHub
Requirements
- 5+ years of total professional experience.
- 2+ years of experience as a Salesforce.com super user or junior administrator.
- Salesforce Admin Certification.
- Bachelor's degree in computer science or a related field, or equivalent experience.
- Strong analytical and product management skills.
- Demonstrated ability to manage and prioritize multiple client requests.
- Understanding of Salesforce development environments, custom apps, and objects.
- Ability to work effectively in a team environment.
- Experience with Salesforce NPSP is preferred.
- Exposure to DevOps, CI/CD, and Github is a plus.
Responsibilities
- Manage day-to-day Salesforce orgs, app integrations, and troubleshooting.
- Perform routine maintenance and administrative functions.
- Configure workflows, approval processes, fields, page layouts, record types, flows, dashboards, and reports.
- Document and communicate Salesforce changes and release updates to stakeholders.
- Troubleshoot tickets, perform impact analysis, and resolve Salesforce-related problems.
- Provide end-user support to improve productivity and application competence.
- Support the project life cycle, including requirements, research, solution design, testing, and deployment.
- Maintain documentation for processes, policies, and configuration.
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