Technical Support Engineer
New
Y
YugabyteDistributed Databases
United States, Central Time preferredFull-TimeMiddle
Salary$90,000 – $120,000 USD annually
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Job Details
- Required Skills
- SQLLinuxDistributed SystemsTroubleshooting
Requirements
- Proven technical background in any discipline (software, systems, networking, electronics, etc.)
- Experience solving real-world problems under pressure
- Familiarity with Linux command-line tools (e.g., find, grep)
- Strong technical documentation and note-taking abilities
- Ability to work collaboratively in a global, distributed environment
- Curiosity and willingness to learn new complex distributed systems
- Experience with relational databases (preferred)
- Previous experience on a support team for a large software product (preferred)
Responsibilities
- Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones
- Investigate incidents methodically by reading logs, running queries, and tracing replication issues to surface the root cause
- Write clear internal notes and handover documentation for every case
- Attempt reproduction of customer issues and document the steps for others
- Escalate issues to engineering with sufficient evidence for immediate action
- Contribute to the team's shared knowledge base
- Provide calm, professional communication to customers during critical incidents
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