Technical Support Representative
New
C
CVS HealthHealthtech, IT Support
United StatesFull-TimeEntry
Salary$17.00 - $34.15
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Job Details
- Experience
- 6 months of technical and/or call center experience
- Required Skills
- Technical support
Requirements
- 6 months of technical and/or call center experience.
- High School Diploma, GED, or 2 years equivalent experience.
- Ability to work 5 days per week, including one weekend shift.
- Experience in a help desk or call center environment preferred.
- Experience using computer hardware and software applications.
- Reliable, secure internet connection with 150mbps speed.
- Dedicated quiet, private workspace with a closed door.
- Ability to work onsite at a call center if connectivity is lost or by personal preference.
Responsibilities
- Take live troubleshooting calls daily from store, pharmacy, and clinic employees.
- Diagnose and resolve technical issues related to hardware, pharmacy systems, point of sale, and photo equipment.
- Document problems and complete support tickets in tracking tools.
- Maintain up-to-date knowledge of policies, procedures, and troubleshooting techniques.
- Manage call workload effectively while delivering outstanding customer service.
- Collaborate within a team environment to ensure timely resolution of reported issues.
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