Automotive Parts Technical Support Representative
J
JobgetherAutomotive
Based in the United States, Monday-to-Friday, 8:00 AM to 5:00 PM Pacific TimeFull-TimeMiddle
Salary$62,500
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Job Details
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- High school diploma or equivalent.
- Demonstrated professional or hands-on vehicle maintenance experience.
- Strong understanding of automotive systems, vehicle components, and maintenance procedures.
- Ability to explain technical automotive information clearly to varying audiences.
- Strong troubleshooting and problem-solving skills.
- Customer-first mindset with professional demeanor.
- Strong verbal and written communication skills.
- Ability to collaborate effectively with cross-functional teams.
- Strong product-learning capabilities.
- Ability to work independently and manage multiple inquiries.
- Reliability in a remote work environment.
- Willingness to work a standard M-F, 8:00 AM to 5:00 PM Pacific Time schedule.
- ASE Automotive Certification or equivalent is preferred.
- Approximately 2 years of customer-facing service experience is preferred.
Responsibilities
- Maintain up-to-date knowledge of automotive products, parts, and installation procedures.
- Assist customers with sales questions, product selection, troubleshooting, and service needs.
- Act as a technical expert and trusted resource for both customers and the sales team.
- Provide detailed technical information to help customers make informed purchasing decisions.
- Diagnose and resolve installation challenges using vehicle maintenance knowledge.
- Collaborate with Sales and Engineering to communicate feedback and contribute to product improvements.
- Manage the returns and warranty (RMA) process for customers.
- Resolve complaints and technical inquiries via phone and email.
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