Technical Support Representative
S
SonicInternet Service Provider
Remote opportunityFull-TimeEntry
Salary$20/hr
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Required Skills
- Customer serviceTroubleshootingData entryTechnical support
Requirements
- Ability to think logically and problem solve
- Friendly, can do attitude
- Eagerness to learn
- Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
- Effective verbal and written communication skills
- An interest in computers and the Internet
- Ability to manage competing priorities and keep accurate notes/data entry
- Excellent customer service skills
- Reliable home internet/wifi and a quiet space to work from home
- Bilingual in Spanish is highly preferred
Responsibilities
- Provide customer support and technical issue resolution via phone, email or SMS
- Configure customer equipment and/or software to connect to the internet
- Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
- Collaborate with other employees to research and resolve issues
- Resolve tickets generated by staff with technical requests/problems to maintain productivity
- Provide industry leading customer care
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