Client Services Director
New
E
EveriseBPO Outsourcing
United StatesFull-TimeDirector
Salary$130,000- $140,000
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Job Details
- Experience
- 5–10 years
- Required Skills
- Project ManagementAccount ManagementClient relationship managementBudgeting
Requirements
- Bachelor's degree in Business, Management, or a related field, or an equivalent combination of education and experience.
- 5–10 years of experience in client services, account management, or operations leadership within the global BPO or outsourcing industry.
- Experience managing enterprise client relationships and cross-functional stakeholders.
- Experience managing program financials, including budgeting, forecasting, and P&L.
- Experience preparing and presenting operational and business performance reviews.
- Project Management certification or formal training is an advantage.
- Strong commercial and financial acumen.
- Ability to prioritize and make sound decisions in a fast-paced, matrix organization.
- Excellent communication and presentation skills.
- Highly organized with exceptional attention to detail.
Responsibilities
- Serve as the primary client contact and oversee day-to-day program delivery.
- Build and maintain strong client relationships while managing expectations and ensuring high levels of customer satisfaction.
- Partner with senior leadership to support account strategy, growth initiatives, and long-term client success.
- Monitor and drive achievement of client-specific KPIs and service level commitments.
- Collaborate with cross-functional teams to resolve client issues in a timely and cost-effective manner.
- Identify opportunities to expand existing client relationships through additional solutions or services.
- Manage program financial performance, including budgeting, forecasting, profitability, pricing, invoicing, accounts receivable, and performance reporting.
- Ensure operational processes and governance are in place to support successful program execution.
- Prepare and present operational updates, business reviews, and performance reports to internal and client stakeholders.
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