Care Management Support Coordinator III
New
C
CenteneHealthcare
Anywhere within the state of MichiganFull-TimeMiddle
Salary20.39 - 34.71 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 - 4 years
- Required Skills
- Documentation
Requirements
- High School diploma or GED.
- 2 - 4 years of related experience.
- Demonstrated ability to perform outreach and handle inbound calls.
- Knowledge of care management support activities and community resources.
- Proficiency in documentation of member records.
- Ability to serve as a point of contact for members and providers.
- Experience with health plan activities and resources.
- Ability to support administrative duties such as welcome letters and correspondence.
- Capacity to comply with all policies and regulatory standards.
Responsibilities
- Perform outreach to members via phone to support care plan next steps and community resources.
- Serve as front-line support for member and provider inquiries regarding care plan procedures.
- Document and maintain non-clinical member records according to state and regulatory guidelines.
- Assist with member onboarding and distribution of educational materials.
- Escalate complex requests and inquiries to management.
- Support the training of new hires as needed.
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