Support & Triage Paralegal
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General LegalLegal Tech
Remote, Eastern Time (7am–3pm ET), Monday–FridayFull-TimeMiddle
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementDocumentationNotionTechnical supportCRM
Requirements
- Paralegal certificate or equivalent experience.
- 3–5 years of paralegal, legal operations, or closely related experience in a law firm, legal tech, or in-house environment.
- Bachelor’s degree preferred.
- Strong legal foundation in commercial contracts and general corporate matters.
- Startup or high-growth company experience strongly preferred.
- Proficiency with project management tools, CRMs, or workflow automation software.
- Ability to work Eastern Time hours (7am–3pm ET), Monday–Friday.
- Excellent organizational and proactive communication skills.
- Capacity to manage expectations with internal teams and external clients.
- Comfort with ambiguity and building process in early-stage environments.
Responsibilities
- Serve as the first point of contact for technology issues and questions from internal attorneys and clients.
- Troubleshoot and resolve routine technical issues, onboarding users to the technology stack.
- Own the intake process for incoming client matters, assessing complexity and determining paths forward.
- Handle standard paralegal tasks independently, including NDA reviews, entity filings, and contract summaries.
- Route matters to appropriate attorneys based on capacity and expertise.
- Maintain matter status and project lifecycles within firm management systems.
- Translate legal and technical complexity into clear communications for stakeholders.
- Refine technical support and intake workflows in collaboration with engineering and legal teams.
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