- Serve as the first point of contact for technology issues and questions from internal attorneys and clients.
- Troubleshoot and resolve routine technical issues, onboarding users to the technology stack.
- Own the intake process for incoming client matters, assessing complexity and determining paths forward.
- Handle standard paralegal tasks independently, including NDA reviews, entity filings, and contract summaries.
- Route matters to appropriate attorneys based on capacity and expertise.
- Maintain matter status and project lifecycles within firm management systems.
- Translate legal and technical complexity into clear communications for stakeholders.
- Refine technical support and intake workflows in collaboration with engineering and legal teams.
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