Customer Success Manager
New
J
JobgetherCloud Technology
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 5 years
- Required Skills
- OracleSAPStakeholder managementCustomer SuccessRelationship management
Requirements
- At least 5 years of experience in Customer Success Management or a similar role, preferably in technology.
- Proven experience managing enterprise customer relationships and serving as a primary point of contact.
- Strong understanding of commercial contracts, SLAs, deliverables, and contractual obligations.
- Experience conducting Executive Business Reviews for senior and executive-level stakeholders.
- Strong knowledge of public cloud solutions and enterprise technologies, specifically SAP and Oracle.
- Experience managing escalations and coordinating resolutions across multiple teams.
- Understanding of ERP optimization and enterprise application integration with cloud technologies.
- Excellent written, verbal, and presentation communication skills.
- Bachelor’s degree in Business Administration, IT, or equivalent professional experience.
- Ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Build and maintain strong, long-term relationships with enterprise customers as a trusted advisor and advocate.
- Serve as a primary customer point of contact, ensuring responsive communication and high-quality experience.
- Proactively identify, manage, and resolve customer escalations while minimizing business disruption.
- Coordinate with cross-functional technical teams to investigate issues and drive timely resolutions.
- Develop and maintain a strong understanding of customer contracts, SLAs, and contractual obligations.
- Conduct Executive Business Reviews with senior stakeholders to present performance, risks, and recommendations.
- Develop tailored success plans and monitor health indicators to improve adoption, retention, and expansion.
- Advise customers on best practices to optimize technology investments in public cloud, SAP, and Oracle environments.
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