Human Resources Operations Manager
N
North American Electric Reliability CorporationEnergy Regulatory
United StatesFull-TimeManager
Salary140,000 - 150,000 USD per year
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Job Details
- Experience
- Seven+ years
- Required Skills
- Microsoft Office SuiteChange ManagementProcess improvement
Requirements
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Seven+ years of progressive Human Resources experience, with significant experience in HR operations, employee lifecycle management, and process improvement.
- Demonstrated experience managing HR programs, policies, systems, and operational processes in a complex business environment.
- Strong knowledge of employment laws, compliance requirements, HR policies, and HR best practices.
- Experience administering and optimizing HRIS platforms and leveraging HR technology to improve efficiency and employee experience.
- Proven ability to analyze HR data and metrics to identify trends, provide insights, and support business decision-making.
- Experience leading cross-functional projects, process improvement initiatives, and change management efforts.
- Ability to influence and partner with leaders and employees at all levels of the organization to achieve results.
- Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams.
- Passport required for North American travel (10% - 15% travel to Atlanta or Washington, DC).
Responsibilities
- Lead the day-to-day delivery of People & Culture operations, ensuring effective, efficient, and employee centered service across payroll, benefits, talent acquisition, learning and development, HR systems, compliance, and employee lifecycle processes.
- Lead, coach, develop, and mentor a team of HR professionals, establishing clear performance expectations, fostering accountability and building team capability to deliver exceptional HR services.
- Serve as the HR Business Partner for assigned business units, developing trusted advisor relationships with leaders and providing guidance on organizational effectiveness, workforce planning, talent management, employee engagement, leadership effectiveness, and change management.
- Develop proficiency in payroll processes and systems to serve as a back up payroll administrator, ensuing continuity of payroll operations and timely, accurate payroll processing during absences or periods of increased workload.
- Partner with leaders to support recruitment, selection, onboarding, and workforce planning activities, ensuring hiring strategies align with organizational and business unit objectives.
- Ensure compliance with applicable federal, state and local employment laws, regulations, polices and reporting requirements while maintaining accurate records and documentation.
- Lead continuous improvement initiatives by identifying opportunities to streamline workflows, automate processes, improve service delivery, and leverage technology solutions, including HRIS planforms, AI, and self-service tools.
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