Director, Strategy Advancement
New
H
HumanaHealth Insurance
United StatesFull-TimeDirector
SalaryUSD 168000 - 231000 / year
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Job Details
- Experience
- 8 or more years of technical experience; 5 or more years of management experience
- Required Skills
- Business IntelligenceData AnalysisCross-functional Team LeadershipMicrosoft Office
Requirements
- Bachelor's Degree.
- 8 or more years of technical experience, including reward and/or loyalty program experience in health care, financial services, travel, or hospitality.
- 5 or more years of management experience.
- Experience with economics of reward programs from liability, expense, and ROI contribution.
- Solid understanding of metrics for measuring and managing customer loyalty and retention.
- Prior experience leveraging customer insights for strategy, research, and journey mapping.
- Data-driven marketing experience to drive engagement and program value.
- Experience with health insurance sales, market, and provider interactions.
- Excellent communication, negotiation, and diplomacy skills.
- Track record of cross-functional leadership and building consensus without direct authority.
Responsibilities
- Lead the development, design, and execution of Humana's Wellness Rewards and Loyalty Strategy.
- Oversee the design of innovative, member-centric reward programs, engagement models, and partnerships.
- Analyze complex business problems using data from internal and external sources to identify opportunities.
- Develop scalable reward structures that align member needs with enterprise objectives.
- Align stakeholders across Wellness, Marketing, Digital, Product, Clinical, and Operations teams.
- Establish a discipline of ongoing measurement, optimization, and performance management.
- Provide thought leadership and operational support to accelerate innovation.
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