German-Speaking Customer Service Agent (Live Chat)
T
The Global Talent Co.E-commerce, Drinks
South Africa - CPT, Namibia, Romania, TurkeyContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native or near-native German speaker; Excellent written German
- Required Skills
- Customer serviceWritten communication
Requirements
- Native or near-native German speaker
- Excellent written German, clear, warm, and professional
- Prior experience in an ecommerce environment
- Background in customer-facing communication (chat, email, or phone)
- Calm under pressure and comfortable handling complaints or difficult interactions
- Genuinely available for demand-based scheduling and flexible, campaign-driven workloads
- Commitment to a guaranteed baseline of 20 hours per week
- Reliable, self-motivated, and able to manage own schedule
- Comfortable working remotely and independently
Responsibilities
- Handle customer enquiries and complaints via live chat, professionally, promptly, and in German
- Flex your availability up during campaign peaks, including monthly campaigns and seasonal peaks like Black Week and pre-Christmas
- Resolve issues with empathy and efficiency, ensuring customers feel heard and helped
- Represent the brand's voice accurately across every interaction
- Identify recurring issues or patterns and flag them to the wider team
- Keep records accurate and up to date
- Collaborate with internal teams where needed to resolve customer issues end-to-end
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