Croatian Speaking Customer Service Agent for Booking.com -Relocation to Greece
P
Patrique Mercier Recruitment By NellieCustomer Service, Travel
Greece, Hungary, Bosnia and Herzegovina, Austria, RomaniaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Croatian, English
- Experience
- Previous experience
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- Fluency in Croatian and English, both written and spoken.
- Previous experience in customer service, preferably in the travel or hospitality sector.
- Excellent communication and interpersonal skills, with a strong customer focus.
- Ability to resolve issues effectively and thoughtfully.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A passion for travel and helping others make the most of their experiences.
Responsibilities
- Provide outstanding customer support to Croatian-speaking customers via phone, email, and chat.
- Assist customers with inquiries related to bookings, cancellations, and travel advice.
- Effectively handle customer complaints and offer solutions.
- Stay informed about travel trends and Booking.com services.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with various departments to ensure a seamless customer experience.
- Participate in ongoing training.
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