Customer Success Project Manager
New
I
ImageTrend, LLC.Healthcare Software
This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy.Full-TimeMiddle
Salary$80,000- $100,000 USD + bonus + benefits + perks + community gains
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Job Details
- Required Skills
- Project ManagementAgileSCRUMMS OfficeSaaSCRM
Requirements
- Degree or equivalent combination of education and relevant work experience
- Proven experience working in a technical client services or related position
- Experience in project management, leading technical client implementation projects
- Completed Project Management Certification (PMP)
- Strong analytical and critical thinking skills with attention to detail
- Strong interpersonal, influencing and communication skills
- Strong time management and organizational skills
- Understanding of the software development lifecycle, preferably using Agile/Scrum methodologies
- Proficiency in MS Office suite, CRM, and Project tools
- Ability to travel based on customer and business needs, up to 10%
Responsibilities
- Manage assigned projects with time-bound deliverables including projects aligned with current and future product offerings
- Develops comprehensive internal and client facing project schedules and work plans
- Tracks project performance from initiation through deployment, ensuring milestones are met and keeping internal stakeholders informed
- Predicts and proactively requests resources needed to reach objectives
- Plans and executes client facing product transitions, new product roll outs, and product deprecation
- Designs risk mitigation plans for client service projects assigned
- Optimizes and improves processes and overall approach for existing processes
- Creates and maintains all required documentation for projects
- Works with Data Specialists to help plan and coordinate large scale projects regarding data compliance and quality
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